Shipping policy
We proud to offer Free shipping worldwide!
Processing Time:
- Please allow us 1-2 Business Days (Monday – Friday)
Delivery Times:
- It usually take 3-5 business days for postal services.
CANCELING AN ORDER
Once an order is placed, we will not be able to cancel it once processed and fulfilled (In some situations this may be minutes after an order is placed). Please contact us at support@serona-beauty.com ASAP if you would like to cancel an order. We will do our best.
Orders placed after 7pm PST (Monday - Saturday) may be unable to Cancel or Change Address if already fulfilled
UNCLAIMED ORDERS
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address.
If you notice an incorrect or insufficient address after receiving the confirmation email, please notify us at support@serona-beauty.com ASAP with the updated details and order number.
Once we process the order we are unable to change the address and we are not to be held responsible for an incorrect or insufficient address entered by the customer.
TRACKING NUMBER
After placing your order, you will receive an Order Confirmation Email containing your order number and tracking number (Check email inbox, spam, and promotions folders.
You can expect between 3-5 business days before your tracking information updates.
HOLIDAY SEASON
During the holiday months of October, November, and December, we begin experiencing high order volume.
Our customers mean the world to us and we constantly try to exceed expectations while improving our small business.
With that being said, shipping times may take longer than expected. We ask that you remain patient during this time, the wait is well worth it!
If you have any questions or concerns during this time, please don’t hesitate to reach out at support@serona-beauty.com and we will answer as soon as we can!